Frequently Asked Questions

1. Do you accept custom orders?

At this time Judit Mátyus Design does not accept custom orders. We provide a variety of unique designs, update our shop with new collections regularly. Minor changes are possible on certain items, elements such as ear wires, conecting elements, clasps, but you have to contact us in advance to make sure the changes are possible.

2. Can you create something from gemstones and metal I send you?

Judit Mátyus Design works from carefully selected materials. At this time we do not use materials collected from customers.

3. How do I know my ring size?

We encourage you to visit one or more local jewelry shops in order to get your accurate ring size. Measuring with a string or piece of paper is not recommended. For certain items resizing is possible within one size. Please be sure, that the size you have chosen fits you,  before placing your order. Guessing your size is not recommended.

4. When will my jewelry be delivered?

In case of ready to ship items, Judit Mátyus Design processes the orders within two business days. Items that are “made to order” will take more time. Shipping is carried out by a third party and thus Judit Mátyus Design cannot guarantee specific delivery dates due to the possibility of unforeseen events that affect parcel carriers. For more info about shipping please visit our Shipping Details page.

5. What is Judit Mátyus Design’s return policy?

All purchases are final. For detailed description about refunds take a look at our Refunds and Exchanges page.

6. Do you provide gift packaging?

Yes. All items purchased from Judit Mátyus Design are ready for gift-giving, beautifully wrapped in our customized jewelry boxes.

7. What happens if my package is lost in transit?

Please note that Judit Mátyus Design will not be held responsible for any item that gets lost in transit through the post office. We recommend to add insurance to your order when checking out.

Do you still have questions? Feel free to contact us!